Refund policy

Ever Bold 189
Effective Date: 01/14/2026

At Ever Bold 189, we put a lot of love and care into every wax melt we create. Because our products are handcrafted and made in small batches, all sales are final.

 

No Returns or Exchanges

We do not accept returns or exchanges due to the nature of our products. Once a product leaves our hands, we cannot resell it or guarantee it hasn't been used or tempered with.

Damaged or Faulty Products

If your item arrives damaged or has a defect due to our craftmanship, we will always make it right. Your satisfaction means everything to us.

To request help with a damaged or faulty item, please contact us within 5 days of delivery and include:

• Your Order Number
  
• Clear photos of the issue
• A brief description of what went wrong

Email: hello@everbold189.com

We'll review your claim and, if approved, we may issue a replacement or store credit.

 

What is NOT Covered

We do not offer refunds or replacements for:

• Scent preferences (fragrance is personal and subjective)
• Products damaged due to not following care instructions
• Gift cards
• Third-party or collaborative products

 

Need Help?

We're a family-run business, and we genuinely care about your experience. If you're unsure whether your situation qualifies or just need to talk to a human, please don't hesitate to reach out.

Contact us: hello@everbold189.com

 

Thank you for being part of the Ever Bold Fam!